How It Works

Your GiftCardMall/MyGift card is a convenient, secure, and flexible way to make purchases anywhere GiftCardMall/MyGift cards are accepted online and in-store. Follow these simple steps to activate, register, and start using your card today.

Step 1: Purchase Your Card

Buy your GiftCardMall/MyGift card online or at participating retail locations. Cards are available in a range of denominations to fit any budget or occasion.

Step 2: Activate Your Card

Some cards are ready to use immediately, while others require activation. Check the sticker on your card or the packaging for instructions. You may need to call a toll-free number or visit an activation website and provide your card number and security code (CVV).

Step 3: Register Your Card

For added security and to enable online and phone purchases, register your card on our homepage. Click the “Register Card” tab and enter your 16-digit card number, expiration date, and CVV. You’ll also provide a billing address, which many online merchants require.

Step 4: Check Your Balance

Before making a purchase, verify your available balance. Use the “Check Balance/Transactions” feature on our site, call the customer service number on the back of your card, or review your last receipt. This helps avoid declined transactions due to insufficient funds.

Step 5: Make Purchases

Use your card wherever eligible merchants accept GiftCardMall/MyGift:

In-Store: Swipe, insert (chip), or tap (contactless). Select “Credit” when prompted and sign if required.
Online: Enter your card number, expiration date, CVV, and registered billing address at checkout.
Phone Orders: Provide your card details just like a standard payment card.

Step 6: Track Your Spending

Monitor your transaction history online to track purchases and remaining balance. This helps you budget and verify that all charges are legitimate.

Step 7: Personalize Your PIN (Optional)

If your card supports it, set a Personal Identification Number (PIN) for added security and for merchants that require PIN entry. Use the “Personalize PIN” tab on our homepage or call customer service for assistance.

Step 8: Report Issues Promptly

If your card is lost, stolen, or you notice unauthorized transactions, contact customer service immediately. Early reporting helps protect your remaining balance and may qualify you for a replacement card.

Important Tips

Know Your Balance: Always check before purchase to avoid declines.
Partial Payments: If your total exceeds your balance, ask the cashier to charge only your available amount and pay the remainder with another method.
Gas Stations & Hotels: These merchants often place temporary holds above the purchase total. Ensure your balance can cover the hold.
No Cash Back: GiftCardMall/MyGift cards typically do not provide cash back and cannot be used at ATMs unless specified.
Expiration & Fees: Review your Cardholder Agreement for expiration dates, inactivity fees, and other terms.

Need more help? Visit our FAQs or Contact Us page.