Contact Us
We’re here to help with your GiftCardMall/MyGift card. Whether you have questions about activation and registration, need assistance with balance or transactions, or want to report a lost or stolen card, our customer service team is ready to assist.
For immediate assistance, please call the toll-free customer service number printed on the back of your card.
General Inquiries: 1-888-524-1183
Lost/Stolen Cards: 1-888-524-1183 (24/7)
Note: Have your card number and personal information ready when you call for faster service.
Phone Support:
Monday – Friday: 8:00 AM – 8:00 PM (EST)
Saturday: 9:00 AM – 5:00 PM (EST)
Sunday: Closed
Lost/Stolen Card Hotline: 24/7
Online Services: Available 24/7 at mygiftcardmalls.com
Notice to Our Customers
We remain committed to the safety and wellness of our customers, employees, and communities. During peak periods, phone support wait times may be longer than usual.
We encourage you to:
- Use our self-service tools on the homepage (Check Balance, Register Card, Track Disputes)
- Review our FAQs for answers to common questions
- Check your transaction history and balance online before calling
Thank you for your patience and understanding.
Still need help? Visit our FAQs or How It Works pages for more information.