Frequently Asked Questions

Find answers to common questions about your GiftCardMall/MyGift card, including registration, balance checks, fees, expiration, and dispute resolution.

1. How do I register my GiftCardMall/MyGift card?

To register your card, visit the homepage and click on the "Register Card" tab. Enter your 16-digit card number, expiration date (MM/YY), and the 3-digit CVV code from the back of your card. Once submitted, your card will be registered and ready for online and phone purchases.

2. How can I check my card balance?

You can check your balance anytime by selecting the "Check Balance/Transactions" tab on our homepage. Enter your card details to view your current available balance and recent transaction history. Alternatively, call the customer service number on the back of your card.

3. Are there any fees associated with my card?

Your GiftCardMall/MyGift card may have certain fees, including a purchase fee at the time of activation and a monthly maintenance fee after 12 months of inactivity. Review the Cardholder Agreement that came with your card for complete fee details.

4. Does my card expire?

Your card has an expiration date printed on the front. Funds on the card typically do not expire, but the physical card becomes inactive after the expiration date. You may request a replacement card by contacting customer service before expiration to transfer any remaining balance.

5. What should I do if my card is lost or stolen?

If your card is lost or stolen, contact customer service immediately using the phone number on the back of your card or in your cardholder documentation. You may be able to request a replacement card with the remaining balance transferred, subject to verification and applicable fees.

6. Can I use my GiftCardMall/MyGift card for online purchases?

Yes! Once your card is registered, you can use it for online purchases at participating merchants. Make sure the billing address you provide during registration matches the one you use at checkout to avoid declined transactions.

7. Why was my transaction declined?

Transactions may be declined for several reasons, including insufficient funds, incorrect card details, inactive or expired card, or merchant restrictions. Ensure your card is activated and registered, verify your billing address, and confirm you have enough balance to cover the purchase plus any holds or tips.

8. How do I dispute a transaction on my card?

If you notice an unauthorized or incorrect transaction, visit the "Track Disputes" tab on our homepage or contact customer service. You will need your dispute case number, the last 4 digits of your card, and the registered ZIP code to track your dispute status online. Disputes are typically resolved within 30–45 days.

Still have questions? Visit our Contact Us page for additional support options.